What is DxL?
The Digital Experience Lab (DxL) is aimed at exploring how artificial intelligence can be deployed to to reduce cost, improve service and enhance the experience.
UBC's Office of the CIO (OCIO) has established a DxL to help in bridging the gap between ideation and operationalization. The mandate for DxL is to help the organization safely experiment with artificial intelligence (AI) by carrying out proof of concepts and creating minimum viable products that are ready to scale up.
DxL focuses on providing AI solutions in the administrative areas of UBC that lay the foundation for achieving operational excellence and efficiencies while enhancing user experience for the services provided by the institutional units.
Why a Digital Experience Lab?
DxL, in collaboration with the key stakeholders and leaders at UBC, is helping to:
- Provide a safe ground to shape the AI solution roadmap for optimization and transformation of admin functions using AI technologies
- Enhance decision-making processes for campus administration through AI modeling and solutions
- Need for exploring opportunities and risks of adopting AI solutions
- Valuable insights for AI in a fail-safe environment with the intention to then scale
- Help in building competency within the IT organization to execute and expand AI skills and competencies
Approach for AI Solutions
Our Principles for Al Solution Delivery
Deliver Proof of Value
Our Al solutions are designed to demonstrate tangible benefits with minimal investment. We prioritize a clear return on investment and focus on solutions that deliver immediate impact.
Responsible Al Solutioning Practices
We adhere to rigorous ethical guidelines and responsible Al principles. Our solutions are developed with data privacy and security in mind, ensuring a trustworthy and responsible deployment.
The DxL Team
In addition to AI engineers, the DxL team includes advisors at the university including members from Legal Counsel and UBC IT (Enterprise Architecture, Data Governance, Client Service Managers, and Change Management).
Services
Chatbot development
Using Generative AI to develop chatbot assistants with the goal to help users with ready-to-use relevant information.
Data for AI Solutions
Use AI to manage, monitor, and steward APIs for secure, high-quality data access, ensuring data cleanliness, consistency, and reliability across UBC.
Large language model (LLM) development
Develop a secure LLM service that aids for data analytics and efficient decision making.