Engagement Services Team
The Engagement Services unit engages the UBC community by bringing together functional and technical expertise to define and implement practical, strategic customer-oriented services. It is the liaison between UBC IT and client groups, identifying opportunities and responding to client escalations. Playing a key strategic role to ensure brand integrity, best practices in service design and management activities.
Client Services Manager Portfolios
UBC IT established the Client Service Manager (CSM) role in the Spring of 2010. This role is intended to serve our stakeholders by providing a closer connection to our customers, enabling us to better understand their current and future needs. The CSMs help IT managers and project managers deliver successful projects and services by providing them with customer intelligence, impact assessments, communication channels, and a mechanism to solve issues as they arise. Below is a link to the list of Client Service Managers and the Faculties and Departments they support.
View Client Services Manager Portfolios
UBC Vancouver Administration Portfolios
President's Office
| Unit Name | Client Services Manager | Type |
|---|---|---|
| Board of Governor's Office | Frances Verzosa-Wong | Fully-supported |
| Office of the University Counsel | Shirley Tanoto | Fully-supported |
| Ombudsperson Office | Frances Verzosa-Wong | Fully-supported |
| President's Office | Frances Verzosa-Wong | Fully-supported |
VP Academic and Provost
| Unit Name | Client Services Manager | Type |
|---|---|---|
| Centre for Interactive Research in Sustainability (CIRS) | Frances Verzosa-Wong | Fully-supported |
| Centre for Teaching and Learning Technology (CTLT) | Aarti Paul (primary) Shirley Tanoto (secondary) | Fully-supported |
| Emeritus College | Baljit Chahal | Fully-supported |
| Enrolment and Student Recruitment | Edith Domingue | Fully-supported |
| Equity and Inclusion Office | Frances Verzosa-Wong | Fully-supported |
| Extended Learning | Edith Domingue | Fully-supported |
| First Nations House of Learning (FNHL) | Edith Domingue | Fully-supported |
| Global Engagement | Edith Domingue | Fully-supported |
| Indian Residential School History Dialogue Centre | Edith Domingue | Fully-supported |
| Information Technology (OCIO and UBC IT) | Aarti Paul | Fully-supported |
| International Student Initiative | Edith Domingue | Fully-supported |
| IRP Student Completion | Edith Domingue | Fully-supported |
| Learning Technology Innovaction Centre (LTIC) | Aarti Paul (primary) Shirley Tanoto (secondary) | Fully-supported |
| Library Services | Michael LeBlanc | Fully-supported |
| Office of Indigenous Strategic Initiatives (OISI) | Frances Verzosa-Wong | Fully-supported |
| Planning and Institutional Research (PAIR) | Shirley Tanoto | Fully-supported |
| Strategy and Decisions Support | Frances Verzosa-Wong | Fully-supported |
| UBC Sustainability Hub | Frances Verzosa-Wong | Fully-supported |
| UBC Vantage College | Edith Domingue | Fully-supported |
| VP Academic and Provost Office | Frances Verzosa-Wong | Fully-supported |
VP Development and Alumni Engagement
| Unit Name | Client Services Manager | Type |
|---|---|---|
| VP Development and Alumni Engagement | Robert Padwick | Fully-supported |
VP External Relations
| Unit Name | Client Services Manager | Type |
|---|---|---|
| Campus and Community Planning | Edith Domingue | Fully-supported |
| Ceremonies and Events | Edith Domingue | Fully-supported |
| Communications | Edith Domingue | Fully-supported |
| Community Engagement and Government Relations | Edith Domingue | Fully-supported |
| Learning Exchange | Edith Domingue | Fully-supported |
| UBC Robson Square | Mike Nichols | Fully-supported |
| VP External Relations Office | Edith Domingue | Fully-supported |
VP Finance and Operations
| Unit Name | Client Services Manager | Type |
|---|---|---|
| Comptrollers Office | Frances Verzosa-Wong | Fully-supported |
| Enterprise Risk and Assurance | Shirley Tanoto | Fully-supported |
| Finance and Integrated Services (Payroll, ISC) | Frances Verzosa-Wong (primary) Shirley Tanoto (secondary) | Fully-supported |
| Safety and Risk Services | Shirley Tanoto | Fully-supported |
| Transformation and Strategy (PMO, BI, AP and Procurement) | Frances Verzosa-Wong (primary) Shirley Tanoto (secondary) | Fully-supported |
| Treasury | Frances Verzosa-Wong | Fully-supported |
| UBC Facilities | Shirley Tanoto | Fully-supported |
| VP Finance and Operations Office | Frances Verzosa-Wong | Fully-supported |
VP Health
| Unit Name | Client Services Manager | Type |
|---|---|---|
| VP Health Office | Seena Zhang | Fully-supported |
VP Human Resources Portfolio
| Unit Name | Client Services Manager | Type |
|---|---|---|
| Human Resources | Frances Verzosa-Wong | Fully-supported |
| Pension Administration Office | Frances Verzosa-Wong | Fully-supported |
VP Research and Innovation
| Unit Name | Client Services Manager | Type |
|---|---|---|
| Advanced Research Computing | Steven Cundy | Fully-supported |
| Animal Care Services | Seena Zhang | Fully-supported |
| Innovation UBC | Baljit Chahal | Fully-supported |
| Institutional Program Office (IPO) | Frances Verzosa-Wong | Fully-supported |
| Office of Research Ethics | Baljit Chahal | Fully-supported |
| Office of Research Services | Baljit Chahal | Fully-supported |
| Research Finance | Frances Verzosa-Wong | Fully-supported |
| Support Programs to Advance Research Capacity (SPARC) | Frances Verzosa-Wong | Fully-supported |
| UBC Press | Baljit Chahal | Single-point of contact |
| VP Research and Innovation | Frances Verzosa-Wong | Fully-supported |
| VP Research and Innovation Office | Frances Verzosa-Wong | Fully-supported |
VP Students
| Unit Name | Client Services Manager | Type |
|---|---|---|
| Athletics and Recreation | Shirley Tanoto | Fully-supported |
| SHCS Bookstore and Campus Mail Services (part of Community Services) | Chris Yong | Single-point of contact |
| SHCS Parking Services (part of Community Services) | Robert Padwick | Fully-supported |
| SHCS Student Housing, Food Services, Child Care, Conferences and Accommodation | Chris Yong | Single-point of contact |
| Student Affairs | Edith Domingue | Fully-supported |
| Student Health and Wellbeing | Edith Domingue | Fully-supported |
| UBC Career Centre | Edith Domingue | Fully-supported |
| VP Students Office | Edith Domingue | Fully-supported |
UBC Vancouver Faculty Portfolios
| Unit Name | Client Services Manager | Type |
|---|---|---|
| Faculty of Applied Science | Cameron Smithers (primary) Ayendra Susanthan (secondary) | Fully-supported |
| Faculty of Arts | Robert Padwick | Single-point of contact |
| Faculty of Dentistry | David Johnston | Fully-supported |
| Faculty of Education | Seena Zhang | Fully-supported |
| Faculty of Forestry | Seena Zhang | Single-point of contact |
| Faculty of Graduate Studies and Postdoctoral Studies | Edith Domingue | Fully-supported |
| Green College | Edith Domingue | Single-point of contact |
| St John's College | Chris Yong | Single-point of contact |
| Faculty of Land and Food Systems | Seena Zhang | Single-point of contact |
| Faculty of Law (Peter Allard School of Law) | Seena Zhang | Fully-supported |
| Faculty of Medicine | Seena Zhang (primary) Baljit Chahal (secondary) | Single-point of contact |
| Carles Vilanno-Guell Lab | Seena Zhang | Fully-supported |
| CAN (Centre for Applied Neurogenetics) | Seena Zhang | Fully-supported |
| Centre for Brain Health | Seena Zhang | Fully-supported |
| CHSPR - Health Services and Policy Research Centre | Seena Zhang | Fully-supported |
| Complex Disorder - Hotel Study | Seena Zhang | Fully-supported |
| HELP (Human Early Learning Partnership) | Seena Zhang | Fully-supported |
| Pacific Parkinson Clinic | Seena Zhang | Fully-supported |
| SPPH OEH (Occupational and Environmental Hygiene) | Seena Zhang | Fully-supported |
| UBC Clinic, Family Practice | Seena Zhang | Fully-supported |
| UBC Health | Seena Zhang | Fully-supported |
| Digital Solutions (previously MedIT) supported units | Seena Zhang | Single-point of contact |
| Faculty of Pharmaceutical Sciences | Baljit Chahal | Fully-supported |
| Faculty of Science | Robert Padwick | Multiple models |
| Beaty Biodiversity Museum | Robert Padwick | Fully-supported |
| Botanical Gardens | Robert Padwick | Fully-supported |
| Faculty of Medicine Dean's Office | Robert Padwick | Fully-supported |
| Institute of Oceans and Fisheries | Robert Padwick | Fully-supported |
| Institute for Resources, Environment and Sustainability | Robert Padwick | Fully-supported |
| Life Sciences Institute (Administration) | Robert Padwick | Fully-supported |
| The Sauder School of Business | Mike Nichols | Fully-supported |
UBC Vancouver Affiliates
| Unit Name | Client Services Manager | Type |
|---|---|---|
| Alma Matter Society (AMS) | Shirley Tanoto | Single-point of contact |
| Alumni UBC | Shirley Tanoto | Single-point of contact |
| Association of Administrative and Professional Staff (AAPS) | Shirley Tanoto | Single-point of contact |
| Faculty Associations | Frances Verzosa-Wong | Single-point of contact |
| Graduate Students Association | Edith Domingue | Single-point of contact |
| IC-IMPACTS | Cameron Smithers | Fully-supported |
| Properties Trust | Shirley Tanoto | Single-point of contact |
| Theological Colleges (Carey College, Regent College, St. Mark's College, Corpus Christi College, and Vancouver School of Theology) | Shirley Tanoto | Single-point of contact |
| Triumf | Shirley Tanoto | Single-point of contact |
| UBC Investment Management Trust (IMANT) | Frances Verzosa-Wong | Single-point of contact |
| Xerox (Contract and Relationship) | Aarti Paul | Single-point of contact |
UBC Okanagan Portfolios
| Unit Name | Client Services Manager | Type |
|---|---|---|
| UBC Okanagan (Engagement Services and Leadership) | Todd Zimmerman | Fully-supported |
| UBCO AVP Students | Justin Avdich | Fully-supported |
| UBCO Enrolment Services | Justin Avdich | Fully-supported |
| UBCO Library | Justin Avdich | Fully-supported |
| UBCO Provost | Justin Avdich | Fully-supported |
| UBCO Administration and Operations | Erin Trifunov | Fully-supported |
| UBCO Student Housing and Community Services | Erin Trifunov | Fully-supported |
| UBCO Development and Alumni Engagement | Erin Trifunov | Fully-supported |
| UBCO Faculties (including Southern Medical Program) | Rebecca Kaus | Fully-supported |
| UBCO Graduate Studies | Rebecca Kaus | Fully-supported |