Client Services Team
The Client Services unit engages the UBC community by bringing together functional and technical expertise to define and implement practical, strategic customer-oriented services. It is the liaison between UBC IT and client groups, identifying opportunities and responding to client escalations. Playing a key strategic role to ensure brand integrity, best practices in service design and management activities.
Client Services Manager Portfolios
UBC IT established the Client Service Manager (CSM) role in the Spring of 2010. This role is intended to serve our stakeholders by providing a closer connection to our customers, enabling us to better understand their current and future needs. The CSMs help IT managers and project managers deliver successful projects and services by providing them with customer intelligence, impact assessments, communication channels, and a mechanism to solve issues as they arise. Below is a link to the list of Client Service Managers and the Faculties and Departments they support.