Client Services Team
The Client Services unit engages the UBC community by bringing together functional and technical expertise to define and implement practical, strategic customer-oriented services. It is the liaison between UBC IT and client groups, identifying opportunities and responding to client escalations. Playing a key strategic role to ensure brand integrity, best practices in service design and management activities.
Client Services Manager Portfolios
UBC IT established the Client Service Manager (CSM) role in the Spring of 2010. This role is intended to serve our stakeholders by providing a closer connection to our customers, enabling us to better understand their current and future needs. The CSMs help IT managers and project managers deliver successful projects and services by providing them with customer intelligence, impact assessments, communication channels, and a mechanism to solve issues as they arise. Below is a link to the list of Client Service Managers and the Faculties and Departments they support.
View the Client Services Managers portfolio
| Faculty/Department | Client Service Manager (Primary) | Client Service Manager (Secondary) | Type |
|---|---|---|---|
| Athletics and Recreation | Shirley Tanoto |
Fully Supported | |
| Building Operations (under UBC Facilities) |
Shirley Tanoto |
Fully Supported | |
| Campus Security and Access Services (under Safety & Risk Services) |
Shirley Tanoto |
Fully Supported | |
| Centre for Teaching, Learning & Technology (CTLT) |
Aarti Paul |
Single Point of Contact | |
| CIRS Building |
Aarti Paul |
Fully Supported | |
| Development and Alumni Engagement | Robert Padwick |
Fully Supported | |
| Energy and Water Services (under UBC Faciilties) |
Shirley Tanoto |
Fully Supported | |
| Enrolment Services | Edith Domingue |
Fully Supported | |
| Extended Learning |
Edith Domingue |
Fully Supported | |
| Faculty of Applied Sciences | Cameron Smithers |
Ayendra Susanthan Baljit Chahal |
Fully Supported |
| Faculty of Arts | Robert Padwick |
Single Point of Contact | |
| Faculty of Dentistry | Michael Berdan |
Fully Supported |
|
| Faculty of Education |
Seena Zhang |
Fully Supported | |
| Faculty of Forestry | Seena Zhang |
Single Point of Contact | |
| Faculty of Graduate & Post Doctorate Studies |
Edith Domingue |
Fully Supported | |
| Faculty of Land and Food Systems | Seena Zhang |
Single Point of Contact | |
| Faculty of Law |
Seena Zhang |
Fully Supported | |
| Faculty of Medicine |
Seena Zhang |
Baljit Chahal |
Single Point of Contact |
| Carles Vilanno-Guell Lab |
Seena Zhang |
Fully Supported |
|
| CAN (Centre for Applied Neurogenetics) |
Seena Zhang |
Fully Supported |
|
| Centre for Brain Health |
Seena Zhang |
Fully Supported |
|
| CHSPR - Health Services & Policy Research Centre |
Seena Zhang |
Fully Supported |
|
| Complex Disorder - Hotel Study |
Seena Zhang |
Fully Supported |
|
| HELP (Human Early Learning Partnership) |
Seena Zhang | Fully Supported | |
| Pacific Parkinson Clinic |
Seena Zhang |
Fully Supported |
|
| SPPH OEH (Occupational and Environmental Hygiene) | Seena Zhang | Fully Supported | |
| UBC Clinic, Family Practice |
Seena Zhang |
Fully Supported |
|
| UBC Health |
Seena Zhang |
Fully Supported |
|
| Digital Solutions (previously MedIT) supported units | Seena Zhang |
Single Point of Contact | |
| Faculty of Pharmaceutical Sciences |
Baljit Chahal |
Ben Jan |
Fully Supported |
| Faculty of Science |
Robert Padwick |
Multiple models | |
| Beaty Museum | Robert Padwick | Fully Supported | |
| Botanical Gardens | Robert Padwick |
Fully Supported | |
| Dean's Office | Robert Padwick |
Fully Supported | |
| Institute of Oceans and Fisheries |
Robert Padwick |
Fully Supported |
|
| Institute for Resources, Environment & Sustainability | Robert Padwick | Fully Supported | |
| Life Sciences Institute (Administration) |
Robert Padwick |
Fully Supported | |
| Finance & Operations |
Mike Nichols |
Fully Supported | |
| First Nations House of Learning |
Edith Domingue |
Fully Supported | |
| Go Global (under Vice Provost International) |
Mike Nichols |
Fully Supported |
|
| Green College | Aarti Paul |
Fully Supported | |
| Human Resources | Mike Nichols |
Fully Supported |
|
| IC-IMPACTS |
Cameron Smithers Ron Siy |
Fully Supported |
|
| Indian Residential School History and Dialogue Centre |
Edith Domingue |
Fully Supported |
|
| Infrastructure Development (under UBC Facilities) |
Shirley Tanoto |
Fully Supported | |
| Internal Audit & Office of Enterprise Risk and Assurance |
Shirley Tanoto |
Fully Supported | |
| International Student Initiative |
Edith Domingue |
Fully Supported | |
| Library | James Tuckett |
Fully Supported | |
| Museum of Anthropology |
Shirley Tanoto |
Fully Supported | |
| Office of Vice Provost Health | Baljit Chahal | Fully Supported | |
| Old Admin Building |
Mike Nichols |
Fully Supported |
|
| Parking Services |
Robert Padwick |
Shirley Tanoto |
Fully Supported |
| Payment & Procurement Services |
Mike Nichols |
Fully Supported | |
| Pension Administration Office | Mike Nichols |
Fully Supported | |
| Peter Wall Institute for Advanced Studies |
Shirley Tanoto |
Fully Supported | |
| Safety and Risk Services (incl. Risk Management, Security & Access) |
Shirley Tanoto |
Fully Supported | |
| Sauder School of Business |
Brady Chu |
Fully Supported | |
| St. John's College |
Aarti Paul |
Fully Supported |
|
| Student Development & Services | Edith Domingue |
Fully Supported | |
| Student Housing & Hospitality Services |
Chris Yong |
Fully Supported | |
| Treasury |
Mike Nichols |
Fully Supported | |
| UBC Investment Management Trust |
Mike Nichols |
Fully Supported |
|
| Office of University Counsel |
Shirley Tanoto |
Fully Supported |
|
| Vantage College | Aarti Paul |
Fully Supported | |
| Vancouver Summer Program (under Vice Provost International) |
Mike Nichols |
Fully Supported |
|
| Vice-President External Relations |
Edith Domingue |
Fully Supported | |
| Ceremonies & Events |
Edith Domingue |
Fully Supported | |
| Communications | Edith Domingue |
Fully Supported | |
| Government Relations |
Edith Domingue |
Fully Supported | |
| Learning Exchange |
Edith Domingue |
Fully Supported | |
| Campus and Community Planning |
Edith Domingue |
Fully Supported |
|
| Community Engagement |
Edith Domingue |
Fully Supported | |
| UBC Robson Square |
Brady Chu |
Fully Supported | |
| Vice-President Research and Innovation (VPRI) |
|||
| Advanced Research Computing (ARC) |
Steve Cundy |
Fully Supported |
|
| Animal Care Services |
Seena Zhang |
Fully Supported |
|
| Entrepreneurship @ UBC |
Ben Jan |
Baljit Chahal |
Fully Supported |
| Office of Research Ethics |
Baljit Chahal |
Fully Supported |
|
| Office of Resarch Services |
Bajit Chahal |
Fully Supported |
|
| University Industry Liasion Office |
Baljit Chahal |
Fully Supported |
|
| UBC Okanagan (Engagement Services and Leadership) |
Todd Zimmerman |
Fully Supported |
|
| UBCO AVP Students | Justin Avdich |
Fully Supported |
|
| UBCO Enrolment Services |
Justin Avdich |
Fully Supported |
|
| UBCO Library |
Justin Avdich |
Fully Supported |
|
| UBCO Provost |
Justin Avdich |
Fully Supported |
|
| UBCO Administration & Operations |
Erin Trifunov |
Fully Supported |
|
| UBCO Student Housing and Community Services |
Erin Trifunov |
Fully Supported |
|
| UBCO Development and Alumni |
Erin Trifunov |
Fully Supported |
|
| UBCO Faculties (including Southern Medical Program) |
Rebecca Kaus |
Fully Supported |
|
| UBCO Grad Studies |
Rebecca Kaus |
Fully Supported |
|
| Xerox contract and relationship | Aarti Paul |
Note: * indicates temporary coverage